Frequently asked questions
Everything you need to know about winter holidays at Lama Apartments in Oberlech am Arlberg. If you still have questions, you can also reach us by telephone at +43 664 460 62 35.
General information about Lama Apartments
When are the Lama Apartments available?
We are open during the winter season from December to Easter and during the summer season from July to August. Exact dates may vary slightly depending on the year and are specified in the booking information.
What utilities do the Lama Apartments have?
2- and 3-room apartments with one or two bedrooms. Bathroom/shower with towels and bathrobe, fully equipped kitchen including dishwasher powder, salt and pepper, satellite TV, radio, safe. All apartments have an open fireplace in the living area and a sun terrace. The bedrooms face north and the living spaces face south. There is also a shared lounge and fitness room, sauna, infrared cabin, relaxation room and underground car park.
How many people can the apartments accommodate?
There are apartments for two people with one bedroom and apartments for four people with two bedrooms. In apartments for two people, we can also provide the couch on request. Extra beds cost between €70 and €100 per person.
Are the apartments suitable for families?
Yes, there are apartments for families with up to two children. Please bring your own cot if required.
Are there any adjoining apartments?
Yes, it is possible to connect two apartments next to each other by unlocking the connecting door. Ideal for two families holidaying together but still wanting privacy.
Is there a buffet or restaurant at Lama Apartments?
No meals are provided at Lama. However, our hostess Regina will leave fresh bread rolls outside your apartment door every morning. A wide selection of healthy bread and sweet snacks can be ordered the evening before and will be delivered directly to your apartment door at around 7:30 a.m.
Can I do my laundry?
Yes, there is a laundry room with a washing machine, dryer and clothes horse. Use subject to availability. Use of machines subject to a small fee.
Beverages
Mineral water, fruit juices, beer – along with a selection of fine Austrian wines – can be purchased. Please consult the list of beverages for the correct prices.
Can I park my car at the apartment?
Yes, there is an underground car park at the apartments. The cost of one place per apartment is included in the room rate.
Can I charge my electric car?
There are four public 24/7 charging stations in the village of Lech with up to 100 kW, 4x standard CCS plugs and 1x CHAdeMO plug. Operator Cutpower, payment by credit card possible. There are currently no charging facilities at Lama.
Is there a spa area?
Yes, the following facilities are available at Lama: sauna with rain shower and cold water shower, infrared cabin, relaxation area with loungers.
Are pets allowed in the apartments?
No, we do not allow pets in the apartments.
When is check-in and check-out?
Check-in is possible between 4 p.m. and 9 p.m., check-out by 10 a.m.
Key handover
You will receive the keys to your apartment when you arrive at the house.
Appartement Cleaning
The apartments are cleaned on request between 10:00a.m. and 02:00 p.m. Please put the card for room cleaning outside on your door handle. Please lay only the towels on the floor which you wish to replace.
On your departure, we kindly ask you for cooperation in the kitchen area to avoid great effort. Before checking out, please clean all the dishes/stove/oven. In case of non-compliance, we allow ourselves to charge a cleaning fee of €150.00.
Where can I find the house rules and regulations, general terms and liability?
Please follow this link to access house regulations, general terms and liability.
Booking, cancellation and payment
What is the best way to book my apartment in Oberlech?
You will receive the best price if you book directly through our website. Click here for an enquiry form.
Does the price of accommodation vary depending on the season?
Yes, prices per night vary. Example: A 46 m² apartment for two people costs € 240 per night in summer and up to € 455 per night during winter peak season.
Can I cancel my booking?
If you cancel, for whatever reason, from the date of your reservation, the recommended cancellation fees of the Austrian Hotel Association apply:
up to 3 months before arrival date - no charge
3 to 1 month before arrival date - 40% cancellation costs
1 month to 1 week before arrival date - 70% cancellation costs
final week before arrival date - 90% cancellation
What payment methods can I use?
We accept cash, debit cards, VISA and MASTERCARD credit cards (no AMEX).
Do I have to pay a deposit when booking?
When booking through our house we charge 40% deposit of the total price to guarantee the reservation.
Travel and mobility
Where is Oberlech? Can you get there by car?
Oberlech is a district of Lech am Arlberg at 1,750 metres above sea level – particularly sunny and quiet. We are located above the car-free Oberlech and can be reached by car, bus or Taxi. From Zurich Airport, there are Arlberg Express shuttle buses or taxi transfers, or Der Lecher taxi service directly to Lech.
How do I get to my apartment?
You can drive directly to the apartment and park in our underground car park. In winter we recommend snow chains as the last section is quite steep.
Are there restaurants and shops in Oberlech?
There are several restaurants in Oberlech. You can search for restaurants in Lech and reserve a table via the table4U platform. For shopping, you will need to go to Lech – there are no supermarkets in Oberlech.
How can I get from Oberlech to the centre of Lech without a car?
By the Oberlech cable car, on foot (approx. 30 minutes) or by bus. The nearest bus stop is ‘Oberlech Schlössle’, just a few metres from the apartments. During the high season, the bus runs every 30 minutes. For night owls: from around 7 p.m. onwards, the JAMES night bus also runs hourly the night (small fee). Taxis are also available, of course.
How do I get from Oberlech to Zürs am Arlberg?
Head down to Lech, then take bus 750 (towards Langen Bhf.) or 760 (towards St. Anton am Arlberg) to Zürs. Buses run every half hour to every hour. Alternatively, use Der Lecher taxi service.
Winter season and equipment
When does the ski season at Arlberg begin and end?
The ski season at Arlberg begins in early December and ends mid/late April. Detailed information can be found at skiarlberg.at.
Is Lech guaranteed to have snow?
Lech am Arlberg and Ski Arlberg are considered extremely reliable in terms of snow, as the ski area is one of the snowiest regions in Europe with an average of nine metres of natural snow per season. Thanks to the high altitude (1,400 m – 2,800 m), favourable weather conditions (between Verwall and Lechquellengebirge) and extensive artificial snowmaking, the best conditions are guaranteed from December to April, making the season longer than average.
How big is the Arlberg ski area?
Ski Arlberg comprises around 300 kilometres of slopes with 85 ski lifts and cable cars. This makes it the largest ski resort in Austria and one of the five largest in the world.
When is the best time for a winter holiday in Lech am Arlberg?
Snow conditions: The Arlberg ski area is located at an altitude of 1,300–2,800 metres and has excellent snow conditions throughout the season. Crowds: Lech is busiest between the end of December and the end of February.
Can I buy ski passes at Lama?
You can purchase your ski passes online in the Ski Arlberg web shop. You can then print out your ski pass or collect your deposit at any time from the self-service machines in Lech or Zürs.
How much does a ski pass cost at Arlberg?
An adult ski pass for five days costs around € 390 during peak season. But be sure to check: prices can change from year to year. You can find detailed information at skiarlberg.at.
Where can I hire ski or snowboard equipment?
There are many places to hire winter equipment in Lech am Arlberg. For example, Skiservice Strolz, Intersport Arlberg, Sport Huber and many more.
Is there a ski storage room?
Yes, there is a shared ski room with boot dryer in the entrance area.
Is there a ski school in Oberlech?
Yes, there is the Oberlech Ski School. Children, teenagers and adults can learn to ski or snowboard in a group or in private lessons.
Are the ski slopes in Lech suitable for beginners and families?
The Arlberg ski resort is very well suited for beginners and children. There are many blue slopes as well as practice areas for children with conveyor belts.
What can you do in Lech if you don't ski?
Lama has a fitness room, sauna and infrared cabin. Lech and Oberlech offer beautiful winter hiking trails, cross-country skiing routes and toboggan runs. Or you can enjoy the sun and the view in peace on your own apartment terrace.
How far are the apartments from the ski lift?
We offer ski-in/ski-out access: you can buckle up your skis or snowboard right outside the house and head straight out onto the slopes. You can also ski home right up to the front door.
Summer season in Lech am Arlberg
Is a holiday in Lech worthwhile in summer?
Yes, absolutely! In summer, Lech is an ideal starting point for hikes, bike tours and nature experiences in the Lechtal Alps and the Lechquellengebirge mountains. It is wonderful for alpine hikes, via ferrata, mountain bike tours (e-bike rental), bike & hike, mountain lakes for swimming, river bathing and a beautiful public forest pool with a sports pool, diving tower, children's areas also for toddlers, as well as a warm pool with water massage areas. There are several beautiful barbecue areas with wood supplies, barbecue grills, tables and seating. Detailed information: lechzuers.com (activate summer version)
Is there a guest card for Lech in summer?
During the summer months, the mountain railways and the tourist board offer the ‘Lech Card’ guest card, which allows you to use lifts, buses and other services at a reduced rate or free of charge. With the Lech Card, our guests staying for one night or more can enjoy the full range of summer activities on offer in Lech Zürs am Arlberg. The 2-day Lech Card is ideal for short breaks. For guests staying a little longer, we recommend the 4 or 7-day Lech Card so that they can experience the wide range of services on offer. The card is particularly attractive for families: children up to the age of 14 receive the Lech Card free of charge. Detailed information can be found at: lechzuers.com/en/summer/lechcard