Privacy policy

This privacy policy provides information about how LAMA Appartement Betriebs GmbH, FN 280175 y, Oberlech 650, A 6764 Lech am Arlberg collects and processes your personal data. The protection of personal data and privacy is very important to us. Personal data is processed exclusively on the basis of the relevant data protection regulations.

Personal data may be collected when you visit our website, when you make an enquiry or booking via our website, or when you purchase other services, such as a voucher. We would like to provide you with an overview of the types of data we collect, why we collect them, and how we use them.

What is personal data and how is personal data collected, saved and used?

Personal data is any data relating to an identified or identifiable natural person (data subject), such as name, email address, address, bank details and telephone number. As a matter of principle, personal data is only collected via the website on a voluntary basis. Lama may collect personal data in order to provide you with the best possible service, to inform you and to create a corresponding range of services. In doing so, we ask for personal data that helps us to issue an offer or, if you wish, a reservation confirmation, and thus include your data in our reservation program.

We limit ourselves to data that is necessary for the fulfilment of the order or the pre-contractual offer. Furthermore, you help us to keep you up to date with special offers that may be of interest to you and news about your holiday. Of course, you can let us know at any time – easily and free of charge – if you no longer wish to receive product offers, news or special offers. Your personal data will be stored for as long as is necessary to fulfil the services listed and we assume that you may have a legitimate interest in further information, and as long as no revocation has been made. In this context, we must take into account the retention periods under tax and commercial law. As a matter of principle, personal data is only collected via the website on a voluntary basis.

What data is saved?

In order to fulfil your requests, such as receiving an offer or making a booking, only data that is necessary for the fulfilment of the respective contract or for pre-contractual information is requested and collected. This generally includes: first name, surname, postal address, telephone number, email address, company details if applicable, credit card number, credit card holder. Further data may be requested in order to find out about holiday interests – this is not necessary for a quote or reservation and is therefore not mandatory. Your consent must always be obtained for such data collection, unless LAMA Appartement Betriebs GmbH has a legitimate interest in processing such data.

We use the web analysis service Plausible. Plausible is a data protection-friendly analysis tool that does not use cookies and does not store any personal data. Only aggregated statistics on the use of our website are compiled, without tracking individual users.

What rights do you have regarding your data?

Among other things, you have the right to correct your data: if you notice in our communication that we have recorded incomplete/incorrect data, please let us know the corrections. You also have the right to information, correction, deletion, restriction, data portability and objection. Please let us know by email or telephone if you wish to exercise these rights. We kindly point out that we require a copy of your ID for telephone or email enquiries to ensure that you are making a legitimate request. You also have the right to lodge a complaint with the competent supervisory authority. In Austria, the Data Protection Authority is responsible for this. You can find our contact details below under Contact.

To whom is your data passed on and, if so, why?

We at Lama hereby confirm that we do not sell any guest data to third parties for marketing or other purposes. In order for you to receive our company information, reservations and/or orders, we work with external partners who perform these services for us. These include, for example, printing companies and letter shops that ensure that your desired mail arrives at your address correctly. These companies are exclusively processors with whom we have a data processing agreement and who are required to comply with the highest level of data protection.

The inclusion of links from this website to other external websites does not involve the transfer of personal data, but is for the purpose of providing further information. We accept no responsibility for the content of other external, non-hotel websites. These may be links to sports partners, leisure facilities in the region, mountain railways, tourism associations, etc. Our guests decide for themselves whether they wish to follow these links or not. We are also happy to answer any questions you may have by telephone or email.

Information security and data protection

We take technical measures to increase information security in data protection and to protect your data from loss, theft, unauthorised access, disclosure and destruction. In areas where credit card details can be entered via the website, we use SSL encryption. This ensures the confidentiality of your personal credit card details during transactions over the internet.

Video recordings and photo data

If video recordings are made in public areas of the facility, we will inform you by means of appropriate signage. Video recordings are stored for 72 hours and can only be viewed by authorised persons. Photo shoots: if photo shoots are to take place at the facility, we will inform you accordingly in our communications. We do not post guest photos on our website or social media channels without your consent.